Your service drive and showroom, answered on the first ring.
Naracord answers service, sales and parts calls for dealerships and independent repair shops. It books service appointments by vehicle and job type, gives repair-status updates, qualifies sales leads for your BDC and routes parts questions — so advisors can focus on the customers standing in front of them.
The front-desk bottleneck in auto dealerships & repair
- Service advisors can't answer phones while writing up customers at the counter
- 'Is my car ready?' calls interrupt technicians and advisors all day
- Evening and weekend sales inquiries go cold before Monday
- BDC staffing is expensive and hard to retain
- CallerHi, my check-engine light came on — can I bring my 2019 Civic in this week?
- NaracordOf course. I have Wednesday at 7:30 AM drop-off or Thursday at 1 PM. Do you need a loaner or shuttle?
- CallerWednesday drop-off, and the shuttle would be great.
- NaracordYou're booked for Wednesday at 7:30 with shuttle service. I've texted the confirmation.
- Service appt · diagnostic · shuttle requested · DMS updated
Built for auto dealerships & repair workflows
Service scheduling
Books by year/make/model, mileage and service type, respecting bay and technician capacity.
Repair status updates
Reads RO status from your DMS and texts customers when the vehicle is ready.
Sales lead qualification
Captures vehicle of interest, trade-in, financing and timeline, then transfers or books a test drive.
Recall & maintenance outreach
Outbound campaigns for recalls, due maintenance and lease-end.
Parts inquiries
Takes part requests with VIN and routes to the parts counter.
Bilingual service lane
English and Spanish in the US; English and French in Canada.
From first ring to logged record
- 01
Answer
Route by department: service, sales, parts.
- 02
Identify vehicle
Year, make, model, VIN or plate.
- 03
Book or update
Service slot, test drive, or status readout.
- 04
Confirm
SMS with appointment, loaner and prep details.
- 05
Log
Write back to your DMS/CRM.
Works with your auto dealerships & repair software
Plus Google Calendar, Outlook, Slack, Microsoft Teams and thousands of tools via Zapier and webhooks.
US, Canada & UK considerations
Outbound recall and sales campaigns respect TCPA and state telemarketing rules in the US, CRTC rules in Canada and PECR/TPS in the UK. Caller consent status and opt-outs sync to your CRM.
See our Privacy Policy and compliance FAQ.
Popular use cases for auto dealerships & repair
AI Appointment Scheduling
Book, reschedule and cancel appointments by phone with real-time calendar availability.
Explore →Overflow & Peak-Hour Calls
Catch calls when every line is busy, so Monday mornings and lunch hours never go to voicemail.
Explore →Lead Qualification & Speed-to-Lead
Qualify every inbound call and call web leads back in under a minute, then route hot ones to sales.
Explore →Reactivation & Win-Back Campaigns
Call lapsed customers with personalized offers, seasonal reminders and renewals — at scale.
Explore →AI receptionist for auto dealerships & repair: FAQ
Can the AI integrate with my DMS?
We connect with common dealer and shop systems — including CDK, Reynolds and Reynolds, Tekmetric, Shopmonkey and Mitchell 1 — directly or through their APIs and partner integrations. Availability varies by system and license.
Can it transfer hot sales leads to a salesperson?
Yes. It qualifies the caller, then warm-transfers to the sales desk or BDC with a summary, or books a test drive if nobody is available.
Can it tell customers if their car is ready?
When connected to your shop or DMS system, it reads the repair order status and can text customers automatically when the vehicle is ready.
Does it handle multiple rooftops?
Yes. Each location can have its own hours, services and routing, with central reporting.
Hear an AI receptionist built for auto dealerships & repair.
Tell us about your call volume and tools. We'll set up a demo agent that answers the way your team does.
- Plans from $199/month
- Keep your number
- Setup from $399