1. Acceptance of terms
By accessing or using any Naracord Technologies (“Naracord”) product, service or website (the “Services”), you agree to these Terms of Service and our Privacy Policy. If you are accepting on behalf of a business, you confirm you have authority to bind it.
2. The Services
Naracord provides AI voice agents that answer inbound calls, place outbound calls, send and receive text messages, and power website chat on behalf of subscribing businesses (“Customers”), including booking appointments, answering questions and routing callers.
3. Call recording, AI disclosure and consent
- Customers are responsible for obtaining any consent required to record, transcribe and process calls and messages, and for disclosing the use of AI, under the laws that apply to them and their callers — including US federal and state law (such as the TCPA and state two-party-consent recording laws), Canadian law (such as PIPEDA, CASL and CRTC rules) and UK law (such as UK GDPR and PECR).
- For outbound calls and texts, Customers must hold valid consent for each contact, honor opt-outs, and screen against applicable do-not-call registers (National DNC Registry, National DNCL, TPS/CTPS).
- Naracord provides disclosure templates, consent flags, calling-hour controls and opt-out handling to help.
4. Subscriptions, billing and taxes
Plans start from $199/month (USD) and are billed monthly in advance, plus a one-time setup fee from $399 per deployment. The plan fee, included AI minutes, overage rate and any add-on services for each Customer are set out in the Customer's written quote or order form, which forms part of these Terms.
Fees are in US dollars and exclude applicable sales tax, GST/HST/PST or VAT. Included minutes cover AI voice agent usage only; carrier, telephony and SIP charges are billed separately where applicable. Plans are month-to-month and may be cancelled at the end of any billing period. We will give at least 30 days' notice of price changes.
5. Service level
We target 99.9% monthly availability for call answering. If we miss that target, Customers may request a service credit of one day's subscription fee per hour of excess downtime, up to 30% of that month's fee.
6. Acceptable use
You may not use the Services to:
- Make unsolicited robocalls or texts, or otherwise breach telemarketing and anti-spam laws.
- Impersonate a person or organization, or deny that the caller is speaking with AI when asked.
- Carry out third-party debt collection, political robocalling, or high-risk financial solicitation.
- Collect payment card numbers by voice; use secure payment links instead.
- Reverse-engineer or resell the Services without a partner agreement.
7. Data processing
Naracord processes Customer data as a processor/service provider. A Data Processing Agreement (UK GDPR), a HIPAA Business Associate Agreement (US healthcare) and PIPEDA-aligned terms (Canada) are available on request. Default retention for recordings and transcripts is 90 days and is configurable.
8. Intellectual property
The Services, including software, models, voices and designs, belong to Naracord Technologies. Customers keep all rights to their data and content. We grant Customers a limited, non-exclusive, non-transferable licence to use the Services during their subscription.
9. Termination
Customers may cancel at any time, effective at the end of the current billing period. We may suspend accounts that breach these terms. After termination, Customers may export their data for 30 days, after which it is deleted.
10. Limitation of liability
To the extent permitted by law, our total liability for any claim is limited to the fees paid in the three months before the claim, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law, including under UK consumer or Canadian provincial law.
11. Governing law
If you are located in the United States, these terms are governed by the laws of the State of Delaware. If you are located in Canada, by the laws of the Province of Ontario and the federal laws of Canada applicable there. If you are located in the United Kingdom, by the laws of England and Wales. The courts of the corresponding jurisdiction have exclusive jurisdiction.
12. Changes
We will notify Customers of material changes by email at least 14 days before they take effect. Continued use after that date means you accept the updated terms.
13. Contact
Naracord Technologies
Email: legal@naracord.com