Urgent calls triaged and dispatched in seconds.
AI emergency triage listens for the urgency signals you define — flooding, no heat, gas smell, severe pain — and immediately routes those callers to your on-call person with a spoken and texted summary, while routine calls are booked normally. It can read out safety steps you approve, such as locating the water shut-off valve.
Emergency jobs are often a home-services company's highest-margin work
Emergencies rarely happen during office hours. If the on-call phone is a generic voicemail or an answering service that only takes messages, the emergency job goes to whoever answers first.
- CallerWater is coming through my kitchen ceiling!
- NaracordI'm treating this as an emergency. If it's safe, please turn off your main water shut-off valve now.
- CallerOkay… it's off.
- NaracordThank you. I'm connecting you to our on-call plumber, Luis, and I've sent him your address.
- Emergency · transferred to on-call in 22s · job created in ServiceTitan
Emergency Triage & Dispatch in four steps
- 01
Define urgency rules
List trigger phrases, conditions and the questions that confirm an emergency for your trade or practice.
- 02
Detect & confirm
The agent recognizes urgency from natural speech and asks one or two confirming questions.
- 03
Give approved guidance
Reads your pre-approved safety steps; always directs life-threatening situations to 911/999.
- 04
Warm transfer & alert
Rings the on-call rota with a summary, texts the job details and escalates if nobody answers.
What the agent handles
On-call rotas
Follows your rotation schedule and escalation chain — primary, backup, manager.
Address & access capture
Collects address, gate codes, pets on site and callback number before transfer.
Safety-first scripting
Directs callers to emergency services (911 in the US and Canada, 999 in the UK) whenever life or safety is at risk.
Emergency pricing disclosure
Quotes your after-hours call-out fee so there are no surprises on site.
Dispatch software sync
Creates the job in ServiceTitan, Housecall Pro or Jobber with priority flags.
Full audit trail
Recording, transcript and timestamps for every escalation.
Where emergency triage & dispatch pays off most
Powered by the AI Receptionist. See pricing or learn how AI voice agents work.
Emergency Triage & Dispatch: FAQ
Does the AI give medical or safety advice?
Only guidance you have pre-approved, such as locating a shut-off valve. For anything life-threatening it tells the caller to hang up and dial 911 (US and Canada) or 999 (UK). It never diagnoses.
What if the on-call person doesn't answer?
The agent follows your escalation chain — backup technician, manager, owner — and texts each one. The caller is told what is happening and when to expect a callback.
Can non-emergency calls still be booked normally at night?
Yes. Only calls that match your urgency rules are escalated; routine requests are booked for the next available slot.
How is urgency detected?
From natural language, not keywords alone. 'My basement is filling up with water' is recognized even if the caller never says 'emergency'. You can review and tune the rules from call transcripts.
Pairs well with
24/7 After-Hours Answering
Answer every evening, weekend and holiday call live — no voicemail, no answering-service scripts.
Explore →AI Appointment Scheduling
Book, reschedule and cancel appointments by phone with real-time calendar availability.
Explore →Customer Support & Order Status
Resolve tier-1 questions — order status, returns, hours, billing — and hand complex issues to humans.
Explore →See emergency triage & dispatch on your own calls.
We'll configure a demo agent with your hours, services and booking rules so you can call it yourself.
- Plans from $199/month
- Keep your number
- Setup from $399