Reservations and questions answered during the dinner rush.
Naracord answers the phone for restaurants, hotels and venues during peak service: it takes and modifies reservations, answers questions about menus, allergens, hours and parking, captures private-event inquiries, and forwards anything unusual to a manager — so hosts can focus on guests in the room.
The front-desk bottleneck in restaurants & hospitality
- Phones ring nonstop during the dinner rush while hosts seat guests
- Repetitive questions — hours, parking, allergens — interrupt service
- Private-event and group inquiries are lost or slow to follow up
- Hotel front desks are stretched during check-in peaks
- CallerDo you have a table for six on Saturday around 7?
- NaracordLet me check — I can do 6:45 or 7:30 for six on Saturday. Any special occasion or dietary needs?
- Caller7:30, and one person is gluten-free.
- NaracordBooked for 7:30 for six, with a gluten-free note for the kitchen. I've texted your confirmation.
- Reservation · party of 6 · dietary note added
Built for restaurants & hospitality workflows
Reservations
Books, modifies and cancels in OpenTable, Resy, SevenRooms or your system, with party-size rules.
Menu & allergen answers
Answers from your approved menu data; always advises guests to confirm allergies with staff.
Event inquiries
Captures date, headcount and budget for private dining and group bookings.
Takeout & delivery info
Explains ordering options and texts your online ordering link.
Hotel front-desk overflow
Room availability questions, amenities, directions and reservation changes.
Waitlist & callbacks
Adds callers to the waitlist and texts when a table opens.
From first ring to logged record
- 01
Answer
Branded greeting during rush or after hours.
- 02
Understand
Reservation, question, event or order.
- 03
Act
Book, answer or capture the inquiry.
- 04
Confirm
Text confirmation or ordering link.
- 05
Notify
Event leads to the manager instantly.
Works with your restaurants & hospitality software
Plus Google Calendar, Outlook, Slack, Microsoft Teams and thousands of tools via Zapier and webhooks.
US, Canada & UK considerations
Allergen answers come only from your approved menu data and always include a prompt to confirm with staff on arrival, in line with FDA, CFIA and UK Food Standards Agency guidance on allergen communication.
See our Privacy Policy and compliance FAQ.
Popular use cases for restaurants & hospitality
Overflow & Peak-Hour Calls
Catch calls when every line is busy, so Monday mornings and lunch hours never go to voicemail.
Explore →AI Appointment Scheduling
Book, reschedule and cancel appointments by phone with real-time calendar availability.
Explore →Reminders & No-Show Reduction
Confirm appointments by voice and text, reschedule on the spot and refill cancelled slots.
Explore →Customer Support & Order Status
Resolve tier-1 questions — order status, returns, hours, billing — and hand complex issues to humans.
Explore →AI receptionist for restaurants & hospitality: FAQ
Does it work with OpenTable or Resy?
We connect with common reservation platforms including OpenTable, Resy and SevenRooms where their APIs allow, and can fall back to capturing the request for staff to confirm.
Can it answer allergen questions safely?
It answers from your approved menu and allergen information only, and always advises guests to confirm allergies with staff when they arrive.
Can it take phone orders?
Most restaurants have it text a link to their online ordering system, which avoids order-entry errors. Direct POS order entry is available for some systems.
Is it only for restaurants?
No — hotels, B&Bs, event venues and attractions use it for reservations, availability questions and front-desk overflow.
Hear an AI receptionist built for restaurants & hospitality.
Tell us about your call volume and tools. We'll set up a demo agent that answers the way your team does.
- Plans from $199/month
- Keep your number
- Setup from $399