Reminder calls that fill the calendar back up.
AI appointment reminders call or text customers before their appointment, let them confirm, reschedule or cancel in the same conversation, and immediately offer freed slots to people on your waitlist. Unlike one-way reminder texts, the conversation resolves the change instead of creating a callback task.
No-shows are one of the largest sources of lost revenue for appointment-based businesses
A one-way text reminder doesn't help when the customer needs to move the appointment — they ignore it, forget to call, and the slot sits empty.
- NaracordHi Olivia, this is Ava from Maple Grove Vet reminding you about Biscuit's check-up tomorrow at 10 AM.
- CallerOh — I actually can't do tomorrow.
- NaracordNo problem. Would Thursday at 9:30 or Friday at 2:00 work instead?
- CallerFriday at two.
- NaracordDone, Friday at 2:00 PM. I'll text you the confirmation.
- Rescheduled · Tomorrow 10:00 released · offered to waitlist
Reminders & No-Show Reduction in four steps
- 01
Schedule the cadence
E.g. text 48 hours before, voice call 24 hours before, text 2 hours before — per appointment type.
- 02
Confirm in conversation
Customers confirm, ask a prep question, or say they can't make it.
- 03
Reschedule on the spot
The agent offers new times from live availability and updates your calendar.
- 04
Backfill the gap
The freed slot is offered to your waitlist by call or text until it's filled.
What the agent handles
Voice + SMS
Mix channels per customer preference and appointment value.
Prep instructions
Fasting rules, documents to bring, parking and arrival instructions read or texted automatically.
Deposit & balance reminders
Optional payment-link texts for deposits or outstanding balances.
Quiet hours
Only calls within permitted local calling windows for each contact's time zone.
Opt-out handling
STOP and 'don't call me' requests are honored instantly and synced to your records.
Reporting
Confirmation, reschedule and no-show rates per location and appointment type.
Where reminders & no-show reduction pays off most
Powered by the Outbound Voice Agents. See pricing or learn how AI voice agents work.
Reminders & No-Show Reduction: FAQ
Do I need consent to send reminder calls and texts?
Appointment reminders are generally treated as transactional or informational messages, but rules differ between the US (TCPA), Canada (CASL/CRTC) and the UK (PECR). Best practice is to capture consent at booking. Naracord honors opt-outs immediately and respects local calling hours.
Can reminders be different for each appointment type?
Yes. A new-patient consultation can get a voice call and prep instructions, while a routine visit gets a single text.
What happens if the customer doesn't answer?
The agent leaves a short voicemail, sends a text with a confirm/reschedule option, and retries according to your cadence.
Does it work with my practice management software?
It works with any system whose calendar we can read and write — including Google, Outlook, Jane App, Cliniko, Dentrix, Open Dental and many veterinary and automotive systems via API or Zapier.
Pairs well with
Reactivation & Win-Back Campaigns
Call lapsed customers with personalized offers, seasonal reminders and renewals — at scale.
Explore →Payment & Invoice Reminders
Polite, compliant payment reminder calls that text a secure pay link during the conversation.
Explore →Post-Service Surveys & Reviews
Collect CSAT and NPS by phone and send happy customers a review link automatically.
Explore →See reminders & no-show reduction on your own calls.
We'll configure a demo agent with your hours, services and booking rules so you can call it yourself.
- Plans from $199/month
- Keep your number
- Setup from $399