Quote requests and claims, captured the moment they call.
Naracord answers calls for independent agencies and brokerages: it gathers quote details for auto, home and commercial lines, handles routine policy-service requests, reminds clients about renewals, and captures first notice of loss after hours. Licensed advice and binding decisions always stay with your licensed staff.
The front-desk bottleneck in insurance agencies
- Shoppers call multiple agencies and go with whoever quotes first
- Service requests (ID cards, certificates, address changes) consume CSR time
- Claims happen at night and on weekends
- Renewal outreach is inconsistent
- CallerI'd like a quote for home and auto — we just bought a house.
- NaracordCongratulations! I'll gather a few details so a licensed agent can prepare a bundled quote. What's the property's ZIP code?
- CallerZIP is 30309.
- NaracordThanks. And how many vehicles and drivers are in the household?
- Bundle quote intake · 2 vehicles, 2 drivers · assigned to producer
Built for insurance agencies workflows
Quote intake
Collects drivers, vehicles, property details or business info in the format your AMS needs.
Policy service
Handles requests for ID cards, certificates of insurance, payment dates and address changes.
First notice of loss
Captures loss date, location, description and photos by text; routes urgent claims to carriers or your on-call.
Renewal campaigns
Outbound calls ahead of renewal to review coverage and book a review with a licensed agent.
Licensed hand-off
Coverage advice and binding are always transferred to a licensed agent.
Cross-sell prompts
Notes bundling opportunities for your producers.
From first ring to logged record
- 01
Answer
Identify new business, service or claim.
- 02
Gather
Structured data for quote, request or FNOL.
- 03
Route
Producer, CSR, carrier claims line or on-call.
- 04
Confirm
Text confirmation and next steps.
- 05
Sync
Activity logged to your AMS or CRM.
Works with your insurance agencies software
Plus Google Calendar, Outlook, Slack, Microsoft Teams and thousands of tools via Zapier and webhooks.
US, Canada & UK considerations
The agent does not provide coverage advice or bind policies; those are routed to licensed staff. Calls are recorded with disclosure, and data handling supports GLBA-aligned safeguards in the US, PIPEDA in Canada and UK GDPR with FCA-regulated firms' record-keeping needs.
See our Privacy Policy and compliance FAQ.
Popular use cases for insurance agencies
Lead Qualification & Speed-to-Lead
Qualify every inbound call and call web leads back in under a minute, then route hot ones to sales.
Explore →24/7 After-Hours Answering
Answer every evening, weekend and holiday call live — no voicemail, no answering-service scripts.
Explore →Reactivation & Win-Back Campaigns
Call lapsed customers with personalized offers, seasonal reminders and renewals — at scale.
Explore →Customer Support & Order Status
Resolve tier-1 questions — order status, returns, hours, billing — and hand complex issues to humans.
Explore →AI receptionist for insurance agencies: FAQ
Can the AI give insurance advice or bind coverage?
No. It gathers information and handles routine service. Coverage recommendations and binding decisions are always transferred to a licensed agent.
Does it work with my agency management system?
We connect with common systems such as Applied Epic, HawkSoft, EZLynx and AgencyZoom via API or integration partners, and any CRM through webhooks or Zapier.
Can it take a claim after hours?
Yes. It records first notice of loss details, texts the caller a link to upload photos, and routes urgent situations to the carrier's claims line or your on-call staff.
Is it suitable for UK brokers?
Yes. It supports British English, UK GDPR data processing agreements, and call recording for record-keeping.
Hear an AI receptionist built for insurance agencies.
Tell us about your call volume and tools. We'll set up a demo agent that answers the way your team does.
- Plans from $199/month
- Keep your number
- Setup from $399