Turn your old customer list into booked revenue.
AI reactivation campaigns call past customers who are due for service — an annual furnace tune-up, a dental recall, a policy renewal — have a natural conversation about it, and book them on the spot. Every campaign respects consent, calling hours and do-not-call lists, and results sync back to your CRM.
Existing customers are usually far cheaper to win back than new ones are to acquire
Most businesses have thousands of past customers who would book again if someone simply called at the right time. Nobody has time to make those calls.
- NaracordHi Mark, it's Ava from Comfort Air. Your furnace was last serviced in October — want to book this year's tune-up before the cold hits?
- CallerOh, good timing. What does it cost?
- NaracordIt's $129 for returning customers. I have Tuesday morning or Wednesday afternoon.
- CallerTuesday morning.
- Reactivated · $129 tune-up booked · campaign: Fall Furnace
Reactivation & Win-Back Campaigns in four steps
- 01
Choose the segment
E.g. 'HVAC customers with no tune-up in 12 months' or 'patients overdue for recall'.
- 02
Write the offer
Seasonal reminder, loyalty discount or renewal — the agent personalizes it per contact.
- 03
Compliant dialing
Consent and DNC checks, local calling windows, caller ID attestation and pacing.
- 04
Book & report
Interested customers are booked; results and revenue attribution flow to your CRM.
What the agent handles
Personalized context
References last service date, equipment or plan details from your CRM.
Natural objection handling
Answers price, timing and 'already had it done' responses gracefully.
DNC & consent enforcement
Scrubs against internal DNC lists and supports National DNC Registry (US), National DNCL (Canada) and TPS (UK) screening.
STIR/SHAKEN
Outbound calls are placed with verified caller ID to reduce spam labeling in the US.
Voicemail + SMS follow-up
Short voicemail and text for anyone who doesn't answer.
Campaign analytics
Connect rate, bookings and revenue per campaign and segment.
Where reactivation & win-back campaigns pays off most
Powered by the Outbound Voice Agents. See pricing or learn how AI voice agents work.
Reactivation & Win-Back Campaigns: FAQ
Is outbound AI calling legal?
Yes, with the right consent. In the US, AI-voice calls to mobile numbers generally require prior express consent under the TCPA (and prior express written consent for telemarketing). In Canada, CRTC telemarketing rules and the National DNCL apply; in the UK, PECR and TPS screening apply. Naracord provides the controls; you're responsible for having consent for the contacts you upload.
Will my number get flagged as spam?
We use STIR/SHAKEN-attested caller ID in the US, sensible pacing and registered branded caller ID where available to minimize spam labeling.
Can the AI take a booking during the campaign call?
Yes. It checks live availability and books directly, then texts a confirmation.
How are results tracked?
Every call outcome — booked, not interested, call back later, do not call — is written to your CRM with the recording and transcript.
Pairs well with
Reminders & No-Show Reduction
Confirm appointments by voice and text, reschedule on the spot and refill cancelled slots.
Explore →Payment & Invoice Reminders
Polite, compliant payment reminder calls that text a secure pay link during the conversation.
Explore →Post-Service Surveys & Reviews
Collect CSAT and NPS by phone and send happy customers a review link automatically.
Explore →See reactivation & win-back campaigns on your own calls.
We'll configure a demo agent with your hours, services and booking rules so you can call it yourself.
- Plans from $199/month
- Keep your number
- Setup from $399