Follow up on every job and grow your reviews.
AI post-service follow-up calls ask customers how their visit or job went, capture a satisfaction or NPS score with comments, alert your team to any problem, and text happy customers a direct link to leave a review. Every customer is asked the same way — no selective review gating.
Most satisfied customers never leave a review unless asked
Follow-up calls build loyalty and surface problems early, but after a busy day nobody makes them.
- NaracordHi James, it's Ava from BrightSpark Electrical. How did yesterday's panel upgrade go, on a scale of 1 to 10?
- CallerHonestly a ten — Sam was great.
- NaracordThat's wonderful to hear, I'll pass it on. Would you mind sharing that in a quick Google review? I can text you the link.
- NPS 10 · technician: Sam · review link sent
Post-Service Surveys & Reviews in four steps
- 01
Trigger on completion
Job closed in your FSM, visit checked out, or order delivered.
- 02
Short conversation
Two or three questions, with a score and open comments.
- 03
Route feedback
Low scores alert a manager immediately with the transcript.
- 04
Ask for a review
Every customer is invited to share feedback publicly via a texted link.
What the agent handles
CSAT & NPS
Standard scoring with verbatim comments for trend analysis.
Service recovery
Unhappy customers are flagged for a same-day human call.
Review links
Google Business Profile, Trustpilot, Yelp or industry sites.
Compliant review requests
Asks all customers equally — no review gating, which platforms and regulators such as the FTC prohibit.
Technician insights
Scores by technician, location or provider.
Referral prompts
Optional referral offer for promoters.
Where post-service surveys & reviews pays off most
Powered by the Outbound Voice Agents. See pricing or learn how AI voice agents work.
Post-Service Surveys & Reviews: FAQ
Is it allowed to ask for reviews by phone and text?
Yes, as long as you ask all customers — not only happy ones — and don't offer incentives for positive reviews. The FTC's rule on consumer reviews (US), the CMA (UK) and platforms like Google prohibit review gating and fake reviews.
How soon after the job does the call happen?
You choose — commonly a few hours after completion or the next morning, within local calling hours.
Can it text instead of calling?
Yes. Many businesses call high-value jobs and text the rest.
Where does the feedback go?
To your dashboard and CRM, with instant alerts to Slack, Teams, email or SMS for low scores.
Pairs well with
Reminders & No-Show Reduction
Confirm appointments by voice and text, reschedule on the spot and refill cancelled slots.
Explore →Reactivation & Win-Back Campaigns
Call lapsed customers with personalized offers, seasonal reminders and renewals — at scale.
Explore →Payment & Invoice Reminders
Polite, compliant payment reminder calls that text a secure pay link during the conversation.
Explore →See post-service surveys & reviews on your own calls.
We'll configure a demo agent with your hours, services and booking rules so you can call it yourself.
- Plans from $199/month
- Keep your number
- Setup from $399