Every tenant and prospect call, handled across every property.
Naracord answers tenant, owner and prospect calls for property managers. It logs maintenance requests into your property-management software, triages true after-hours emergencies to on-call vendors, books leasing tours, and sends rent reminders — so your team isn't on the phone all weekend.
The front-desk bottleneck in property management
- After-hours maintenance lines wake managers for non-emergencies
- Leasing inquiries arrive evenings and weekends when offices are closed
- Work orders are incomplete — no unit, access notes or photos
- Rent reminder calls take hours each month
- CallerHi, the heat isn't working in my apartment — unit 4B at Riverside.
- NaracordI'm sorry. Is there no heat at all, and is anyone in the unit elderly or unwell?
- CallerNo heat at all, and it's really cold.
- NaracordI'm treating this as an emergency and contacting our on-call HVAC technician now. You'll get a text with their ETA.
- No-heat emergency · Riverside 4B · on-call vendor dispatched · work order #8821
Built for property management workflows
Maintenance intake
Captures unit, issue, access permission, pets and photos by text; creates the work order.
Emergency triage
Distinguishes a burst pipe or no heat from a dripping tap and escalates only real emergencies.
Leasing tours
Answers availability, pricing and pet-policy questions, pre-qualifies and books tours.
Rent & renewal reminders
Outbound reminders with a secure payment-portal link.
Multi-property routing
Knows which building, manager and vendor applies to each caller.
Owner updates
Routes owner calls to the right portfolio manager with context.
From first ring to logged record
- 01
Answer
Identify tenant, owner or prospect and property.
- 02
Classify
Emergency, routine maintenance, leasing or billing.
- 03
Act
Escalate, create work order or book tour.
- 04
Confirm
Text reference number and expected timeline.
- 05
Sync
Update AppFolio, Buildium, Yardi or Rent Manager.
Works with your property management software
Plus Google Calendar, Outlook, Slack, Microsoft Teams and thousands of tools via Zapier and webhooks.
US, Canada & UK considerations
Leasing conversations follow Fair Housing Act guidance in the US (and equivalent human-rights legislation in Canada and the Equality Act in the UK): the agent answers every prospect consistently and never steers or screens on protected characteristics.
See our Privacy Policy and compliance FAQ.
Popular use cases for property management
Emergency Triage & Dispatch
Recognize urgent calls, give safety instructions and patch callers through to on-call staff instantly.
Explore →24/7 After-Hours Answering
Answer every evening, weekend and holiday call live — no voicemail, no answering-service scripts.
Explore →Payment & Invoice Reminders
Polite, compliant payment reminder calls that text a secure pay link during the conversation.
Explore →Customer Support & Order Status
Resolve tier-1 questions — order status, returns, hours, billing — and hand complex issues to humans.
Explore →AI receptionist for property management: FAQ
How does the AI decide what's an emergency?
You define emergency categories (no heat in winter, flooding, gas smell, lockouts, security issues). The agent asks confirming questions and only escalates calls that meet your criteria.
Does it create work orders in my software?
Yes — in AppFolio, Buildium, Yardi Breeze, Rent Manager and others via integration or API, including unit, description, access permission and photos.
Is it Fair Housing compliant for leasing calls?
It is configured to give every prospect the same information, avoid steering, and never ask about or act on protected characteristics. You should review the leasing script with your compliance counsel.
Can it manage multiple properties with different vendors?
Yes. Each property can have its own on-call vendors, hours and policies.
Hear an AI receptionist built for property management.
Tell us about your call volume and tools. We'll set up a demo agent that answers the way your team does.
- Plans from $199/month
- Keep your number
- Setup from $399