Zero Hold Times. Instant Order Lookups. 24/7 Shopper Care.
Transform customer service from a cost center into a growth engine. Naracord answers phone calls, texts and web chats 24/7. It tracks shipments, guides returns, updates orders and sends checkout links — in English, Spanish and French.
60% of all e-commerce calls are the exact same question: "Where is my order?"
Human agents spend thousands of hours copying tracking numbers between courier portals and spreadsheets while unhappy customers wait on hold.
The Overwhelmed Support Desk
- • Long hold times during Black Friday, Cyber Monday and Boxing Day
- • Agents manually copying order numbers into courier portals
- • Address-change and cancellation requests arrive after fulfilment cut-off
- • Support tickets pile up over weekends and evenings when staff is offline
- • Frustrated shoppers leave 1-star reviews over simple return policy questions
With Naracord Retail Voice AI
- • Instant response to caller order lookup requests via live API connection
- • Live tracking link automatically texted to the customer
- • Address changes and cancellations handled before cut-off
- • 24/7 coverage in English, Spanish and French
- • Seamless integration with Shopify, WooCommerce, ShipStation, and CRMs
Engineered for modern direct-to-consumer and retail brands
Instant Order Tracking
Looks up real-time delivery status from Shopify, WooCommerce, UPS, FedEx, USPS, Canada Post or Royal Mail and speaks tracking details clearly.
Return & Refund Policy
Explains return windows and eligibility, then texts a self-service return link or prepaid label.
Abandoned Cart Recovery
Follows up on high-value abandoned checkouts (with consent) via personalized texts or voice calls.
Order Changes & Cancellations
Verifies the customer, then updates shipping addresses or cancels orders before your fulfilment cut-off.
Holiday Surge Absorption
Absorbs 500+ simultaneous calls during flash sales and holiday shopping peaks without dropping a single customer.
Text-to-Pay Checkout Links
Texts secure checkout and payment links during the call — no card numbers spoken aloud.
How a "Where is my order?" call is resolved in under 45 seconds
Call Received
Customer dials helpline. Naracord answers immediately: "Thanks for calling Velvet & Oak! How can I assist you today?"
Order Identification
Customer provides order number or confirms caller ID matches the phone number used at online checkout.
Live API Query
Naracord queries Shopify/WooCommerce and courier APIs in 400ms to fetch parcel transit milestones.
Spoken Status
"Your order was dispatched via DHL Express this morning and is scheduled for delivery tomorrow before 4 PM."
SMS Tracking Link
AI texts the live tracking link directly to the customer for real-time updates.
Ticket Resolved
Call transcript and resolution tag logged in Zendesk/Gorgias with zero human intervention required.
Pre-configured for retail and consumer categories
Fashion & Apparel
Answers sizing chart inquiries, fabric composition, exchange eligibility, and store inventory availability.
Consumer Electronics
Handles warranty claims, serial number lookups, compatibility questions, and troubleshooting guide dispatches.
Cosmetics & Skincare
Assists with ingredient questions, expiration dates, cruelty-free certifications, and shade-matching recommendations.
Grocery & Quick-Commerce
Provides live driver location updates, missing-item refund credits, and reorder links by text.
Luxury Goods & Jewelry
Schedules private VIP showroom appointments, explains appraisal certificates, and manages insured delivery handoffs.
Subscription Box Brands
Allows customers to skip monthly deliveries, update billing methods, change shipping addresses, and upgrade tiers.
Fashion brand (US & Canada · 120k monthly orders)
"During Black Friday and Cyber Monday, our 15-person customer support team was completely buried under 1,200 daily WISMO calls. We integrated Naracord with our Shopify store in under an hour. Naracord resolved 68% of inbound calls autonomously with zero hold time. Our customer satisfaction score jumped from 74% to 94%."
Composite scenario based on typical deployments. Figures are illustrative, not a guarantee of results.
Frequently Asked Questions
How does Naracord look up order status over the phone?
When a customer calls asking 'Where is my order?', Naracord asks for their order number or verifies the caller's phone number against your Shopify or WooCommerce store API. It immediately fetches the carrier tracking status (e.g. UPS, FedEx, USPS, Canada Post, Royal Mail, DPD or Evri) and speaks the current transit state and estimated delivery date.
Can the AI text live tracking links to the customer?
Yes. While on the call, Naracord can say: 'I've just texted you the live tracking link.' The customer receives an SMS with the tracking link and support shortcuts — or a WhatsApp message if that's their preference in the UK or Canada.
Can Naracord handle returns and exchange inquiries automatically?
Yes. The AI understands your exact return and exchange window (e.g. 14 days, unworn, original tags). It checks the delivery date of the order, verifies eligibility, and either generates a return authorization label or texts a self-service return portal link.
How does Naracord handle traffic spikes on Black Friday, Cyber Monday or Boxing Day?
Unlike human call centers that require hiring temporary staff months in advance, Naracord auto-scales dynamically. It can handle 500 simultaneous incoming calls without wait times, dropped calls, or degraded audio quality.
Can the AI recover abandoned carts?
Yes, for shoppers who have given marketing consent. Through the outbound module, Naracord can send a friendly text or voice check-in after cart abandonment, answering questions about sizing, shipping or payment. Consent and opt-outs are enforced under TCPA, CASL and PECR.
Can the AI change or cancel orders?
Yes, within rules you set. After verifying the customer, Naracord can update a shipping address or cancel an order in Shopify or WooCommerce before your fulfilment cut-off, and hands anything after cut-off to your team.
Give your shoppers instant answers 24 hours a day.
Integrate Shopify or WooCommerce in 15 minutes. Plans from $199/month, month-to-month.