Tier-1 support calls, resolved without a queue.
An AI customer-support voice agent answers routine support calls — order status, returns, store hours, account and billing questions — by looking up live data in systems like Shopify or your CRM. It resolves what it can in one call and transfers complex or sensitive issues to a human with the full context, so customers never repeat themselves.
A large share of support calls are repetitive, answerable questions
'Where is my order?', 'What's your return policy?' and 'Are you open Sunday?' fill queues and push wait times up for customers with real problems.
- CallerI ordered a jacket last week and haven't got it yet.
- NaracordI can check that. What's the order number and the ZIP code it's shipping to?
- CallerOrder 55210, ZIP 60614.
- NaracordThanks. It's with UPS, out for delivery today by 7 PM. Want me to text you the tracking link?
- Resolved · WISMO · tracking link sent by SMS
Customer Support & Order Status in four steps
- 01
Connect your data
Order system, help-center articles, policies and account data (read-only where appropriate).
- 02
Verify the caller
Identity checks you define — order number plus postcode/ZIP, or phone number match.
- 03
Resolve
Reads tracking status, starts a return, explains a charge or updates an address.
- 04
Escalate with context
Transfers to the right team with a summary, or creates a ticket in your help desk.
What the agent handles
Live order lookups
Shopify, WooCommerce and custom order APIs; carrier tracking from UPS, FedEx, USPS, Canada Post, Royal Mail, DPD and Evri.
Returns & exchanges
Checks eligibility against your policy and texts a return label or portal link.
Ticket creation
Creates or updates tickets in Zendesk, Freshdesk, Gorgias or HubSpot Service Hub.
Surge capacity
Handles peak days like Black Friday and Boxing Day without temporary hires.
Sentiment detection
Frustrated or high-value customers are fast-tracked to a human.
Grounded answers
Responds only from your approved sources; says so when it doesn't know.
Where customer support & order status pays off most
Powered by the AI Receptionist. See pricing or learn how AI voice agents work.
Customer Support & Order Status: FAQ
Can the AI access customer accounts securely?
Yes, through scoped API access you control. Callers are verified before any account details are shared, and sensitive data like full card numbers is never read aloud or stored in transcripts.
What if the AI can't solve the problem?
It transfers to a human or creates a ticket, passing along the caller's details, the question and what has already been tried — so the customer doesn't repeat themselves.
Can it take payments over the phone?
For PCI DSS reasons we recommend texting a secure payment link rather than collecting card numbers by voice. The agent can send the link during the call.
Does it replace my support team?
It handles the repetitive tier-1 volume so your team can focus on complex, high-value conversations. Most customers keep their team and remove the queue.
Pairs well with
24/7 After-Hours Answering
Answer every evening, weekend and holiday call live — no voicemail, no answering-service scripts.
Explore →AI Appointment Scheduling
Book, reschedule and cancel appointments by phone with real-time calendar availability.
Explore →Emergency Triage & Dispatch
Recognize urgent calls, give safety instructions and patch callers through to on-call staff instantly.
Explore →See customer support & order status on your own calls.
We'll configure a demo agent with your hours, services and booking rules so you can call it yourself.
- Plans from $199/month
- Keep your number
- Setup from $399